This piece was published in
Medical Economics on September 20, 1999.
Help your needy patients get free medication
Enroll them in assistance programs offered by pharmaceutical manufacturers—and watch the quality of their lives improve.
By Cheryl L. Branche, MDThe author, a general practitioner in Jackson, MS, for several years, recently moved to New Zealand.
For most physicians, managing a chronic illness without medication is inconceivable. Yet for many patients, paying for the prescriptions is just as impossible. As the cost of drugs skyrockets, many poor patients have to decide which pills they can get and how often they can afford to take them.
While practicing at a clinic for the homeless in Mississippi, I found a way to get free medications for many of my patients through patient assistance programs offered by about 50 major pharmaceutical companies.
These programs provide free products to eligible patients. My patients have received a wide variety of medications, from nicotine patches to AZT, covering the needs of most chronic illnesses, including heart disease, hypertension, arthritis, diabetes, and mental illness. (The programs don't help in acute care situations, however, because it can take weeks to receive the drugs.)
With a little extra time and organization, any physician can use these programs to help needy patients.
Agnes W. is an insulin-dependent diabetic. An obese woman in her 60s, she also has angina, osteoarthritis, and hypertension. Although she works as a cab driver, she's homeless.
One day, Ms. W. came to me complaining that she wasn't feeling well. Her blood sugar was so high that I sent her to the ER. Later, she told me she had stopped taking her insulin. She was on eight or nine different medications, but she couldn't afford them all.
As Ms. W. sat in my office, I contacted Lilly Cares, the patient assistance program at Eli Lilly, the manufacturer of Humulin. She qualified for the program. When I told her that she would receive a free and refillable supply of the drug, she was grateful and relieved.
Many of my patients, especially the elderly, have multiple medical problems and receive more prescriptions than they can afford to fill. It's common for patients to take a medication every two or three days—instead of daily, as prescribed—if reducing the dosage doesn't make them feel too bad. This allows them to stretch a one-month supply to two or three months.
Virtually every physician has at least one patient down on his luck. With help, that patient doesn't have to miss any medications.
Using the patient assistance programs helps make medical care a reality for poor patients by enabling them to get the drugs they need and take the medication as prescribed.
Here are the basics of dealing with these programs:
Verifying eligibility. Although the exact rules vary by company, most programs require that the patient be a US citizen.
Most of the programs are available only to patients who have no private health insurance and are ineligible for Medicare or Medicaid. Some companies, however, will help patients who have private insurance but lack coverage for outpatient prescription drugs. Assistance is also sometimes available to Medicaid patients who exceed allowable expenses. For example, Mississippi's Medicaid limits the number of medications for most adults. A patient who exceeds the allowed amount may qualify for assistance with the additional prescriptions.
The programs generally are open only to patients whose income falls below a certain level, usually the federal poverty line. Although most application forms don't request specific income information, the programs do require that the physician certify that the patient meets the requirement.
Many programs will take medical expenses into consideration when determining income eligibility. Even lower-middle-income patients can qualify, if heavy medical expenses drop their net income below the poverty level. This happens often for AIDS patients, whose medical expenses are extremely high.
Applying for assistance. List all the medications your patient takes for chronic conditions, including the manufacturers' names, addresses, and phone numbers.
Call each drug company and ask for the patient assistance program. Request a list of covered medications and enrollment applications. The company usually can fax this information to you. The list of covered products changes frequently, so call to update your information regularly. You can also find a list of patient assistance programs along with contact and other information at the Web site of the Pharmaceutical Research and Manufacturers of America (
www.phrma.org/patients).
Most of the information you'll need for the application can be found on the patient's chart. Other information, such as income and expenses to verify eligibility, must come from the patient.
Mail completed forms immediately. Some programs will even accept applications over the phone.
I like to work with the patient on the application. Going through the process creates a bond between us, raises the patient's self-esteem, and reduces her feelings of helplessness. We call the company, figure out the details, and complete the paperwork together. Patients seem to appreciate the attention, and they learn that they are able to help themselves.
Don't underestimate the need for sensitivity. Disclosing information about income or assets is just as invasive for poor patients as it is for wealthy individuals.
Dispensing the medicine. Most programs mail the products to the physician's office. Patients typically receive a one- to three-month supply for each prescription. The drugs must be stored in a cool place that's easily accessible to all staff members. At our clinic, the supplies are kept in the sample closet.
It's important to record the shipment's arrival and place a copy of the packing sheet in the patient's medical file. Promptly call the patient to pick up the medications.
Some drug companies mail out coupons that can be redeemed at a pharmacy. Just give the coupon to the patient.
Many patient assistance programs allow for refills of the free products. At follow-up visits, check to see whether the patient needs a new supply of medicine.
Maintaining accurate records. Be prepared for lots of paperwork and phone calls when you start dealing with the programs. But once you're familiar with the process, things should run smoothly. I'm able to manage assistance programs for more than 50 patients with the help of a nurse and a good filing system.
Make no mistake, using patient assistance programs can be time-consuming. It takes an average of 30 minutes to enroll a patient in each program; some people are eligible for several programs for different medications. While I choose to do much of the work myself, a nurse or office assistant could handle many of the management tasks.
Whoever runs the program needs to gather the information required for each application, keep track of all correspondence and shipments, notify patients when the drugs come in, and maintain the files.
To avoid getting overwhelmed by paperwork and shipments, it is vital to maintain a well-organized filing system. Information about the patient assistance programs should be easily accessible by not only you, but also by other physicians in your practice, your nurse, and office staff.
I place all documents relating to the patient assistance programs in each patient's medical file, including copies of the enrollment forms and original prescriptions, and supporting documents such as letters and packing slips. I also instruct my staff to treat any mail about the programs as if it were a lab report: pull the patient's file and place it on my desk with the letter.
To keep track of the many different programs, what they cover, and what they require, I also have a separate file for each drug company involved. In each folder I place information about the company's program, enrollment applications, products offered, and a copy of the enrollment packet for each of my patients in the program.
Detecting which patients are financially unable to take medication as prescribed isn't always easy. Patients rarely volunteer that money is a problem or that they're not taking their medications. You have to be alert to evidence of noncompliance, and use some gentle prodding to discover which patients are having financial problems. If a hypertensive patient's blood pressure is not going down, it's possible he just can't afford the prescription. And that's where these programs can help.
Patient assistance programs aren't perfect. To get free medications, your patients will have to give up some privacy, and you and your staff will have to give up some time.
There's also the danger of choosing a medication because it's covered by a patient assistance program, not because it's the best choice for the patient. For each patient, you'll have to balance medical needs carefully with social and financial issues.
The benefits of these programs outweigh any problems in using them. Patients appreciate the attention and effort, and they become more willing to follow your advice. They'll finally be able to take the medications they need, not just the ones they can afford.
Cheyrl Branche. Help your needy patients get free medication. Medical Economics 1999;18:57.